Support
SkateTwin
Contact us
Email crafoorddevelopments@outlook.com with any question or problem. We answer within 2 business days. If something isn't working, tell us which device and iOS version you use and what you did just before.
Common questions
How do I sign in?
SkateTwin uses Sign in with Apple. Open the app and tap Sign in with Apple; your account is created the first time.
What is the difference between skater and coach?
Skaters create their programs and score their runthroughs. Coaches connect with their skaters and can view and score their programs. You can use both roles: switch them on in Profile.
How do I connect with my coach or skater?
On the Home screen, open My Coaches (or My Students if you coach). Share your invite code, or tap + and enter the other person's code to send a request. The connection starts when they accept it. Either of you can remove it at any time.
How do I subscribe, cancel or restore a purchase?
Skater mode needs a subscription, which you start in the app. Coaching is free. Apple handles payment: to cancel, open Settings on your iPhone, tap your name, then Subscriptions. To restore a purchase on a new device, tap Restore on the subscription screen.
How do I join my team?
If your team gave you a team code, enter it in Profile under Join a Team. Ask your team if the code doesn't work.
How do I delete my account?
In Profile, tap Delete Account and confirm. This deletes your account and your data right away. If you have a subscription, cancel it in Settings as well, since Apple bills it separately.